FENECON chooses Suncycle as his service partner.
Hamburg company takes over extended services for FENECON battery storage.
Deggendorf, April 24, 2018: The service and technology company Suncycle GmbH is now the first point of contact for FENECON storage systems. All technical inquiries, especially from installers, are thus routed to Suncycle’s trained experts under a uniform nationwide telephone number. The call-flow management enables short response times and quick help, for example with questions about commissioning.
A central component of the cooperation is the connection of the IT systems of Suncycle and FENECON, which benefits installers in particular through rapid technical support. Thanks to Suncycle’s support of the technical hotline, FENECON offers its trade partners even better accessibility, but also faster access to up-to-date information about storage solutions.
Thanks to the used systems, employees can usually answer questions immediately. In addition, accessing the storage devices remotely will, in most cases, allow you to quickly resolve any issues that may arise – this also covers the areas of maintenance and repair. For larger jobs requiring on-site presence, FENECON will continue to stand by with its service team, working directly with Suncycle.
Future Europe-wide cooperation
At the same time, Suncycle and its partner network support service or installations on-site. For this purpose, FENECON and Suncycle jointly train qualified specialist companies, so that services can be carried out directly with contact persons in the regions. This collaboration initially covers Germany. Both companies have already announced that they intend to extend the service to the rest of Europe.
“We are pleased that we have found a partner in Suncycle, which comprehensively and energetically supports our customer base in the rapidly growing storage market.” says Franz-Josef Feilmeier, Managing Director of FENECON GmbH. Christian Straub, Managing Director of Suncycle GmbH, emphasizes: “Through this cooperation, FENECON underlines its claim to be a leading supplier of storage systems to offer its specialist partners and end customers project-specific and professional support. We are pleased that we can bring our daily contribution to that.”
Currently, the installed base of FENECON includes several thousand systems. The storage systems are basically maintenance-free, but service support is required above all for connection and commissioning. So installers have the opportunity to have their systems configured by the Suncycle service experts in real time via remote maintenance access systems.